Effective Date: 25-04-2025
At Trollee Online, we strive to deliver your orders safely and promptly. This Shipping Policy outlines how we handle the shipping and delivery of products purchased through our website trollee.online.
1. Shipping Method
We use trusted third-party logistics partners as our Cash on Delivery (COD) service providers. Once you place an order:
- Our team packs your items securely
- The package is handed over to our logistics partner
- The delivery agent brings your order right to your doorstep
- You pay in cash at the time of delivery
2. Shipping Time
Orders are usually processed and packed within 1–2 business days. Delivery time may vary depending on your location, but generally takes 3–7 business days after dispatch.
Delays may occur during holidays, sales, or due to external factors such as weather or courier workload.
3. Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at checkout before you confirm your order.
4. Order Tracking
Once your order is shipped, you may receive a tracking number via SMS, email, or WhatsApp (depending on courier availability) to monitor the delivery status.
5. Delivery Areas
We currently offer delivery across Pakistan through our courier partners. Some remote or restricted areas may not be serviceable. In such cases, our team will contact you to discuss alternative options.
6. Failed Delivery Attempts
If the delivery agent is unable to deliver your order after multiple attempts or if you are unreachable, the order may be returned to us. We may contact you to re-attempt delivery.
7. Contact Us
If you have questions about your delivery or need assistance, please contact us at:
We’re here to help you!